photo of box office reception area

Booking Information

Personal Assistants: In line with the Disability Discrimination Act all customers are treated equally, therefore we do not offer concessions on the grounds of disability. However, for most performances, if you are disabled and need a personal assistant, your assistant can receive a free ticket.

Babes in arms: For most shows children under 18 months are considered babes in arms. They can sit in their parent's lap and do not require a ticket. Baby carriers and buggies must remain outside the theatre. For family shows where children under 18 months do require a ticket, we’ll make it clear in the Audience Notes for the show on our website.

Children: Under 12s must be accompanied by an adult who is over 16 years of age.

Age Restrictions: Staff may refuse entry where age restrictions apply, so it's best to bring ID.

Pick & Mix Packages: Starting with shows in our Spring 2019 season (on sale Wed 14 Nov 2018), we’ll be offering Pick & Mix Packages on most performances. Book for 3 or 4 shows in the same transaction and save 15%, or book for 5 or more shows and save 20%.

Groups: Group Discounts are often available. Please call the Groups Department on 020 8369 5454 or email as group discounts are not available online.

Latecomers: To minimise disruption to the rest of audience and the performers, latecomers are admitted a suitable break in the performance. Some shows do not admit latecomers at all.

Can’t make the show? We understand that sometimes even the best laid plans have to change. Please speak to our Box Office team if you are having any issues with your booking and we’ll do our best to help. We may be able to exchange your ticket.

Please note, these details apply to artsdepot's programmed shows. Companies hiring artsdepot may operate differently.

Click read our Terms and Conditions for full details