Covid-19 Safety Information

We've re-opened and we're looking forward to welcoming you back. Here are a few things we’d like you know in advance of your visit:

We’ve received the We’re Good to Go industry standard. This is given by Visit England and recognises that we’re following government and industry COVID-19 guidelines, have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing.

We are following the safety and hygiene measures set out by the government in its performing arts guidance and guidance for multi-purpose community facilities.

To make sure your visit is safe and enjoyable, we’ve put some new measures in place:

Queueing & Social Distancing
We’ve created a one way system in busy areas of the building and put marks on the floor to show where you should queue. Please help us by following these markings and by keeping at least 2m space between you and other visitors, where possible.

Use of Lifts
We ask that only visitors with mobility impairments use the lifts at the moment, this is to ensure social distancing and so that the lifts are kept clean for those who need them. If you have a mobility impairment and require the use of the lift, please speak to a member of staff or call the Box Office on 020 8369 5454.

Enhanced Cleaning Procedures
Cleaning and disinfecting is taking place more frequently throughout the building, and we’re paying particular attention to touch points.

Hand Sanitiser
There are touch-free sanitiser points available throughout the building. Please use these during your visit.

Face Coverings
Please wear a face covering whilst in the building, unless you are medically exempt. If you are exempted from wearing a face covering, you may wish to display an exemption card or badge, or download one to your mobile device. You can find downloadable PDFs on the gov.uk website, download one here. Children under 11 are not required to wear a face covering.

Test & Trace
To comply with government guidance, we need to keep a record of everyone who visits artsdepot. Please give your details at the Box Office, even if you are just popping in for a coffee. Your information will only be held for 21 days and won’t be shared with anyone apart from NHS Test & Trace, if required.

If you have booked a ticket for a performance, you are not required to do this as we will already have your contact details.

Toilets
We’ve reduced the number of toilets available, so that we can make sure those that are open are cleaned more frequently and in order to maintain social distancing. This might mean that you need to queue. Please observe social distancing while you queue.

Visiting with Children
Please note that playdepot is closed at the moment. If you are bringing a buggy to artsdepot, you’ll be asked to leave it in the buggy park on the ground floor. Children under 11 are not required to wear face coverings within the building.  

Contactless Payments
We are currently accepting contactless payments only at the Box Office and café. We cannot currently accept cash or cheques.

Opening Hours
Our current public opening hours are:
Mon – Fri: 8.30am – 4.30pm
Sat & Sun: closed
If you are attending a performance or class outside of these times you will be able to enter the building.

Air Conditioning
Our building is ventilated and heated by air handling units rather than air conditioning units. These draw fresh air from outside into the building, heating or cooling it as necessary and do not recirculate air.

Attending Classes
We’ve reduced the number of people who can attend each class so that there’s space for social distancing. Please book in advance to avoid disappointment.

You may be asked to queue before entering class rooms. Class tutors will direct you, as will our building signage.

Please visit the class page on our website for further information about the procedure for your class.

Attending Performances
The number of people who can attend each performance has been reduced to allow space for social distancing, please book in advance to avoid disappointment.

A maximum of 6 tickets can be booked per group, consisting of one household or support bubble.

We'll be selling tickets as ‘unreserved’ seating so you won't be able to choose where you sit in advance. Our Front of House team will allocate seating prior to each performance. This is so that they can make sure that household groups are seated together, with adequate spacing between each group. Please only buy tickets for people in your household.

You may be asked to queue before entering the auditorium and to use a one way system. Our Front of House team will direct you, as will our building signage.

You’ll receive an email the day before your visit, containing all the info you need for a safe and smooth visit. On the day of the show, you’ll receive a text message with a link to your tickets. Please make sure you give us a mobile number when booking.

Please visit the show’s page on our website for further information about the procedure for your chosen performance.

In the event that a performance has to be cancelled, you will receive a full refund. If you are unwell and unable to attend please contact our Box Office team who will do their best to help you.

If you feel unwell
If you think you may have symptoms of Covid-19 (high temperature, new persistent cough, change in sense of taste or smell) please do not enter the building. If you feel unwell whilst visiting us, please make a member of the Front of House team aware and head home immediately.

We’ll be reviewing these measures regularly and updating when necessary. Thank you for observing our new procedures and helping to keep everybody safe and sound. If you have any comments, please email info@artsdepot.co.uk